Refund, Returns & Cancellation Policy
Last updated: 25 October 2026
This policy explains your right to cancel an order with Autosecureshop, how fitting affects that right, what happens with faulty goods, and how we make refunds. It sits alongside our Terms & Conditions and does not affect your statutory rights.
Your 14-day right to cancel
Because you buy online (a "distance" contract), under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel, starting the day after your order is confirmed (for the fitting service) or the day after you receive any physical items (such as extra power keys).
Cancelling before fitting
If you cancel before we have carried out your installation, you get a full refund, including any standard delivery you paid. Just tell us within the 14 days (see "How to cancel" below).
If you ask us to fit within the 14 days
Fitting is a service. If you ask us to book and carry out your installation during the 14-day cancellation period, you are asking us to begin the service early, and:
- If you then cancel before the fitting is done, you may be charged a reasonable amount for any work already carried out.
- Once the fitting has been fully completed at your request within the 14 days, the right to cancel the service ends — because the service has been fully performed with your agreement. Your rights for a faulty product or installation (below) still apply.
We will make this clear when we book your fitting, and we only start early with your agreement.
Returning physical items
Unused physical items in resalable condition (for example extra power keys) can be returned within 14 days of receiving them for a refund. Please contact us first so we can confirm the return address. You are responsible for the cost of returning items unless they are faulty or not as described.
Faulty, damaged or not as described
Under the Consumer Rights Act 2015, goods and services must be of satisfactory quality, fit for purpose and as described. If your IMMOSTOP device or installation is faulty:
- Tell us promptly and we will put it right — repair or replacement is normally covered under your parts & labour warranty at no cost to you.
- You may have a short-term right to reject faulty goods for a refund (generally within 30 days of supply), and other remedies after that. We will not charge you for returning faulty items.
How to cancel
Email sales@autosecureshop.co.uk or call 0121 33 00 145 within the cancellation period. Tell us your name, order details and that you wish to cancel. You can use wording like: "I hereby cancel my order for [item] placed on [date]." Keep a copy for your records.
How & when we refund
We refund to your original payment method (the card used at checkout, via Stripe). Refunds are made without undue delay and within 14 days of us agreeing the cancellation (or, for returned goods, within 14 days of receiving them back or your proof of return). We may reduce a refund to reflect any work already done or any reduction in an item's value caused by handling beyond what's necessary to check it.
Contact
Autosecure UK (trading as Autosecureshop) · Unit 1 Ruskin Place, Oldbury Road, B66 1NS, United Kingdom · sales@autosecureshop.co.uk · 0121 33 00 145 · Terms & conditions · Privacy · Home